Compensair

Compensair does one job and publishes its terms for doing it: you hand over the details of a disrupted flight, it assesses whether compensation can be pursued under the rules it works with, and if it takes the case it deals with the airline on your behalf. Nothing is paid up front and the fee only applies if money arrives. That framing tells you who it is for. It is for someone whose flight has already gone wrong, who suspects a claim exists, and who does not want to spend three months exchanging letters with an airline complaints department. It is not protection you buy in advance, and it does not cover the costs a disruption causes you, only the compensation that rules may provide for.

What Compensair works with

Three frameworks are named: EU Regulation 261/2004, Turkish air passenger rights, and the Canadian Air Passenger Protection Regulations. Four disruption types are handled: delayed flight, cancelled flight, denied boarding and missed connection. Claims of up to 600 euros per passenger are described, and Compensair states it works with more than 150 airlines from 60 countries. It also publishes an average compensation received by its clients of 450 euros, checked August 2026, which is a useful sense of scale, though it describes past outcomes rather than any prediction about a particular case.

Nothing here is a determination about your flight. Whether a specific disruption can be claimed for depends on the route, the operating carrier, the cause and the rules that apply, which is exactly what the assessment step exists to work out. The honest way to use this is to submit the details and let the analysis answer the question, rather than deciding in advance that a payment is owed.

One of the more useful things Compensair publishes is the age of claim it will look at. It states that a flight delayed or cancelled, or a case of denied boarding, occurring within the last two to six years may be submitted, with the range depending on the operating airline and the route. Most travellers write off a bad flight within weeks. A two-to-six-year window means a disruption from a previous year is often still worth putting through the form, and since submitting costs nothing, the only thing you risk is the two minutes it takes.

The fee, including the part people miss

Compensair states that it provides all necessary services free and charges only a success fee, applied after compensation has been received. That fee is 35 percent of the total compensation obtained. There is a second line worth reading before you agree to anything: if additional legal costs arise during recovery, Compensair may charge a further legal fee of 10 percent of the compensation, on top of the service fee. That second charge applies to the harder cases, the ones that need pressure beyond a letter, and it is the price of the case continuing rather than being dropped.

Set against doing it yourself, the calculation is the same as with any claims service. Self-filing keeps the whole amount and costs you the persistence. A no-win-no-fee service costs a share and removes the persistence entirely. The reason people use one is rarely that they could not write the letter; it is that airlines are structured to outlast individual complainants, and a claims company is not an individual complainant.

How the process runs

Compensair describes three steps. You enter your flight details and a short description, which it states takes about two minutes. It then analyses whether compensation can be pursued and how. If it proceeds, it sends the necessary documents to the airline and takes care of all further communication. The FAQ notes that airline refusals are not necessarily the end of the matter and that court involvement can follow, which is where the additional legal fee becomes relevant.

One more practical point: keep the boarding pass, the booking reference and any airline correspondence about the disruption. A claims service works from evidence, and the details that decide a case are usually the ones passengers discard within a week of getting home.

Who it fits

Compensair suits a traveller with a European, Turkish or Canadian route disruption, possibly an old one, who wants a published fee structure and no cost for finding out. The long lookback window makes it worth a visit specifically for flights you had already given up on. It is a weaker fit if your route falls under a framework it does not name, if you want one all-in fee with no possibility of an additional legal charge, or if what you actually need is insurance against the costs of a ruined trip rather than a compensation claim against the carrier.

Free to ask, paid only on success

Compensair assesses a disrupted flight and, if it proceeds, deals with the airline for you. It states that all necessary services are provided free and that a success fee is charged only after compensation has been received: 35 percent of the total compensation obtained, with a further legal fee of 10 percent of the compensation if additional legal costs arise during recovery. Both figures are published rather than quoted case by case, so you can decide before you start whether the deduction is worth not doing the work.

What it covers, and how old a flight can be

Compensair names EU Regulation 261/2004, Turkish air passenger rights and the Canadian Air Passenger Protection Regulations, and handles delayed flights, cancelled flights, denied boarding and missed connections. It describes claims of up to 600 euros per passenger, works with more than 150 airlines from 60 countries, and publishes an average compensation received by clients of 450 euros, checked August 2026. The detail worth acting on is the window: it states a disruption from within the last two to six years may be submitted, depending on the operating airline and route. Most people write a bad flight off within a month, which means old claims routinely go unfiled.

The effort involved is small

Submitting takes about two minutes of flight details and a short description. From there Compensair states it sends the necessary documents to the airline and handles all further communication. Since submitting costs nothing and the fee only applies to money actually received, the cost of finding out whether a claim exists is your two minutes.

Who should look at something else

If your route sits under UK, Brazilian or US rules, or under the Montreal Convention, AirHelp names those frameworks explicitly and is the better first check. If you fly often and would value lounge access and fixed payouts regardless of eligibility, a membership such as AirHelp+ is a different and possibly better shape. And if what you need is cover for medical bills, baggage value or cancellation losses, that is travel insurance such as EKTA, not a compensation claim. Use Compensair when a flight in the last few years went wrong on a route it covers and you would rather someone else did the chasing.